Support
We've got you covered.
Log a ticket in the helpdesk or email us for SLA-backed support.
Raise a ticket
Log incidents, access requests, and service questions. If the desk is unavailable, use email support below.
Open helpdeskEmail support
For ERP and IT issues. Include a brief description and, where relevant, a screenshot or error message.
Email supportResponse commitments
| Priority | First response | Target resolution |
|---|---|---|
| Critical | 1 hour | 4 hours |
| High | 4 hours | 1 business day |
| Standard | 1 business day | 3 business days |
SLAs apply during standard business hours (Mon–Fri, 9 AM–6 PM IST) unless a different agreement is in place.
What to include in your report
- A brief description of what happened and when
- Steps to reproduce the issue (if applicable)
- Any error messages or screenshots
- The system or module affected (e.g. client portal, website, or cloud service)